jd_sutton1142 – February 15, 2019:
BLUF: Unsatisfactory Performance
For a product that is replicated from the Greenteeth 1100 series, this tooth has a significant shortcoming in performance.
I was skeptical on purchasing this product as there is NO reviews anywhere on this product, but I figured $3 a tooth cheaper I would give it a shot. My gut told me otherwise as the Greenteeth have never failed me.
I called and spoke with Jim on starting with just a few to put on my primary cutters to get a feel for the product. Not sure how calling for 6 teeth lead to get an entire set of 24, but that is what I ordered.
Shipping was a very quick turnaround, I believe it took about 3days to receive my package.
However, upon opening the package It was revlant of its poor packing configuration as 9 of the 24 teeth were chipped due to being beat and banged during shipment.
I reached out to Jim who expressed his concern with the poor shipment and asked for pictures to verify its contents; in which I sent several.
Jim reaches back out and offered “5 free” teeth on the house, which was a kind gesture but still fell short of all the damaged teeth. However I took the 5 teeth as 5 are better than none.
I replaced my all 24 of my nearly worn Greenteeth 1100 Wearsharps with the new teeth and soon put them to work into 3 freshly cut walnut stumps and was very quickly disappointed. My 65hp machine constantly bogged down. I had to reduce the sweep speed and amount of bite on each swipe.
I gave the teeth the benefit of the doubt until I sunk them into an aged oak stump with the same poor performance. Halfway through I swapped teeth out, putting the nearly worn Greenteeth back on and was WOWED by the difference.
Nearly worn Greenteeth cut significantly better than brand new set of 24 ACE teeth.
For only $70 more, buy the teeth these guys try to mimic
I gave this same feedback to Jim and asked if he had received other complaints in which he has had a few. Jim believes it is due to the shallow dish/bowl on the tooth and will go back to the drawing board for improvements in the future.
Until then, I am out nearly $300 with a product that is useless to me
Amy Fenning – February 22, 2019:
We appreciate your honest feedback and are taking your concerns very seriously. We’re currently evaluating the ACE Pro Kit packaging to improve the stability of the stump teeth during shipment to avoid jostling and prevent damage in transit.
Regarding the product quality, our engineering department is evaluating the 1100 Series Compatible stump teeth to determine the best way to improve the geometry for a more secure fit for optimal performance and cutting efficiency. With several thousand units of stump teeth compatible with Greenteeth® 1100 Series products sold, we’ve experienced very few complaints with only five dissatisfied customers and one report of damage due to shipping.
Jim was able to confirm that he has fully compensated you for the cost of this purchase. Again, we do appreciate your candid feedback. We’re taking your review into consideration, re-evaluating the product with our engineering staff, reviewing the packing configuration for improvements, and working to provide you and the rest of our customer base with a product that will produce the performance you’ve come to expect from American Cutting Edge.
You must be logged in to post a review.
There are no questions yet, be the first to ask something for this product.